Tuesday, August 26, 2008

Customer Service?

So I'm at Target, armed with my list for school supplies. The shelves look like I just missed either a Tornado, or the best sale ever! To my dismay I find all but a few items and head off to check out.

I'm greeted by an OVERLY friendly associate (OFA) who quickly starts processing my order. The women in line behind me spots my composition notebook and asks where I found it. I told her it was the last one and was about to give her a suggestion of where she could find it when:

OFA: "Oh, if you haven't found it, good luck. Maybe in two weeks if you're lucky stores will restock"

Trying to help the now shell shocked woman. I suggest she try Kroger's or CVS Pharmacy who often carry supplies. Cheerfully interrupted again:

OFA: "Nope, you're not gonna find it there. I worked at CVS last year at this time and they had nothing. All the school supplies were gone. Maybe if you can find some out of the way small grocery store they MAY have some, but probably not"

With this I kept silent and gave a sympathetic smile to my line mate. So as I traveled to Office Depot, Michaels, HEB and CVS Pharmacy for my other errands and saw stacks of composition notebooks, I wished I had the woman's cell phone to give her the heads up. It also made me realize that "helpful advise" that is discouraging, is no help at all....even if you're cheerful.

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