During our recent adventure to Memphis we stayed at a Hampton Inn and Suites instead of our normal Residence Inn (they are GREAT for families our size). We were generally pleased with our visit. The few missing items or items needing replacement were done quickly and courteously and we thought we got our monies worth. The breakfast was the only let down.
So when we received an online survey we responded to it giving our input and shared our opinion of the breakfast. A week later as I was updated our finances, I noticed a credit from the Hampton Inn. It seems that they have a satisfaction guarantee or your money back - they meant what they said - we didn't even ask. What a refreshing idea!
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